Social Business Framework
Rethink marketing to improve transformation and clients satisfaction
Rethink commerce to improve segmentation and fidelity
Rethink CRM to improve market insights and your products visibility
Rethink knowledge capitalization to stimulate collaboration and expand internal communities
Rethink collaboration to foster contributions and subject matter experts’ identification
Rethink internal communities to boost social learning and collaborative practices
(via The What And How Of Social Business - Forbes)

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Internet Research by @Kemeny_x

(Source: forbes.com)

Guide to social media monitoring

Social Media Strategy for Nissan

A frank interview with Nissan about how they are rolling out a social business strategy.

Coca Cola social media content strategy

A great video from Coca Cola on content strategy fit for 2020.

Measuring social media with Google

Some great tips on tracking social media activity on and around your site.

Alternatives to Klout »

Definition of social business